The maintenance service on my Highlander was a pleasant and useful experience. I recently tried other service providers and have returned to this shop. The receptionist was pleasant to speak with during my wait. Also, the mechanic came out to explain the details of what he did and the condition of the vehicle overall. It's worth noting that although the facility isn't as fancy as the dealerships, the quality of work and attitude of the staff is like a breath of fresh air. I tried other shops in the past (including the dealership) and decided to return to this shop for the reasons above.